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Public WIFI spots – how secure are you?

Public WIFI spots – how secure are you?

The nature of our business means we work online, remotely for clients in various corners of the world. We go through our day-to-day life focusing on providing the best possible service to those clients and making sure we meet their deadlines. That might mean working from your home office one day, on the train whilst … Continued

Increase your efficiency with a customised toolbar in Microsoft Office

Increase your efficiency with a customised toolbar in Microsoft Office

The quick access toolbar is an incredibly useful feature that in my mind is often overlooked. If you regularly use Microsoft office, and particularly if there are certain functions that you use often, customising the quick access toolbar can shave…

The power of LinkedIn Ad advertising

The power of LinkedIn Ad advertising

Do you use LinkedIn advertising? Or do you use another form of online advertising? Or perhaps you haven’t gone down the road of paid-for advertising yet. LinkedIn, Facebook and Google all have their positives and negatives in terms of advertising.…

Getting clients from A to B with rome2rio

Getting clients from A to B with rome2rio

Like many Virtual Assistants part of my remit with some clients is to plan their upcoming travel arrangements. Most of the time it’s a straightforward flight or two, perhaps with a taxi pick-up at one end or the other but…

Setting KPI’s for your VA business

Setting KPI’s for your VA business

When you first start out as a VA, KPI’s (or Key Performance Indicators) are probably the last thing on your mind. The simple truth is you want to find clients fast. In fact, you probably don’t even mind what type…

Time saving shortcuts for Publisher

Time saving shortcuts for Publisher

As Virtual Assistants, it is our job to make sure we have a good level of technical knowledge, and can use our tools efficiently. Using keyboard shortcuts is one way of saving time and getting the job done more quickly and efficiently. There are some generic keyboard shortcuts that can be used with most computer … Continued

Is your website data backed up?

Is your website data backed up?

Do you regularly back up your website content? Think about your blog, how many times a week do you publish an article – once, twice? What if one day you wake up and your website is no more, ca-put, gone? How many hours, days and weeks of work will have been eradicated overnight? It’s not … Continued

4 steps to attracting a client that fits

4 steps to attracting a client that fits

Last week ago I was in Barcelona, celebrating my wedding anniversary. My husband and I walked a long way seeing the sights and we passed by this toy shop. I hope they won’t mind me showing you their fantastic shopfront…

Formula-free super quick maths

Formula-free super quick maths

Normally in Excel, if you want to do some calculations on values in a cell or range of cells, then it’s fairly easy to do using a formula. However the way to do it would be to write the formulas…

VA in Profile: Jo Harrison

VA in Profile: Jo Harrison

Jo Harrison formed Writer’s Block Admin Services in 2011 after taking voluntary redundancy from a large UK University where she co-ordinated the postgraduate programmes in psychotherapy and mental health. With over 20 years experience working for various organisations in administrative roles,…

Designing in Publisher: Adding Bleed

Designing in Publisher: Adding Bleed

Following a previous article on page layout in Publisher, we look at how to set bleed on your publisher document in order to prepare it for commercial printing. So what exactly is ‘bleed’? If you intend to send your publication…

How to ensure your website survives the year of the hack

How to ensure your website survives the year of the hack

2013 was declared The Year of the Hack … back in February! Apple, Facebook, Twitter, Tumbler, American Express, Microsoft and even the White House have all been breached within the last 4 months. Why? Probably because of a combination of things; hackers are getting cleverer and businesses aren’t ensuring their security software is as robust … Continued

Top Tips for working with Associates

Top Tips for working with Associates

Virtual Assistants can get overwhelmed and busy, just like our clients, and when this happens the next step is to get some help from other VAs. Having some more people on your team will also allow you to work more ON your business instead of just slaving away doing all the do there is to … Continued

Are you benefitting from business referrals?

Are you benefitting from business referrals?

Do you benefit from business referrals? If so, how often do you get them – regularly, once in a while, seldom, never? Business referrals should be one of the easier ways to gain new clients as it’s one of the…

Mail Merge with Personalised Hyperlinks

Mail Merge with Personalised Hyperlinks

I recently had a piece of work to do for a client that appeared on the surface to be a simple task. Just mail merging a document using a standard excel spreadsheet. What I thought would be a quick job…

A Quick Guide to Email Marketing

A Quick Guide to Email Marketing

88% of business owners use email marketing to retain existing clients / customers and attract new business. Why? Because it’s still one of the most powerful yet personal ways to reach your target audience. However there are pitfalls. Email marketing…

Beating the black box blues

Beating the black box blues

Have you ever felt like a “black box”? I think it’s one of the hazards of working virtually but I’ve learned there’s one or two ways to overcome it. Before I made the decision to take the virtual working path…

How to: Word counts in Excel

How to: Word counts in Excel

Ever needed to know the word count of text in a certain cell in Excel? It’s not something that you would need know often, but now and again, it’s a useful thing to know how to do. Here’s a scenario: You have a spreadsheet of product data ready to upload to an e-commerce site. Some … Continued


Increase your efficiency with a customised toolbar in Microsoft Office

Increase your efficiency with a customised toolbar in Microsoft Office

The quick access toolbar is an incredibly useful feature that in my mind is often overlooked. If you regularly use Microsoft office, and particularly if there are certain functions that you use often, customising the quick access toolbar can shave minutes off a job, helping you to provide a fast and efficient service for your … Continued

The power of LinkedIn Ad advertising

The power of LinkedIn Ad advertising

Do you use LinkedIn advertising? Or do you use another form of online advertising? Or perhaps you haven’t gone down the road of paid-for advertising yet. LinkedIn, Facebook and Google all have their positives and negatives in terms of advertising. Ultimately it depends on what your objective is that will help determine where you should … Continued

Getting clients from A to B with rome2rio

Getting clients from A to B with rome2rio

Like many Virtual Assistants part of my remit with some clients is to plan their upcoming travel arrangements. Most of the time it’s a straightforward flight or two, perhaps with a taxi pick-up at one end or the other but now and again it can be a bit more of a challenge. There have been … Continued

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  • 5 Ways To Make Your Home Office Awesome! If you are setting up a home-based office, or looking to redesign your current one, here are some ways to make that space as productive and functional as possible.The Admin Assistant

    How to manage your business whilst on holiday I’ve recently been back to the UK on holiday visiting friends, family and attending a weekend wedding in the beautiful Chew Valley. Whilst I’d taken care of the majority of work for that week in advance, and put backups in place for any work that needed covering during that time, I did still check in every now and again to ensure everything was running smoothly. It got me thinking that as a small business owner, taking time off can actually be more stressful than the relaxing time it should be. Virtual Miss Begley

    How To Leave Fans Wanting More In the famed Dickens novel Oliver Twist, our hero boldly steps forward and asks for ''more, Sir.'' Oliver is desperate for sustenance, so makes that request in spite of the appalling gruel on offer. We, on the other hand, in the online world are stuffed with information, bloated and yet still bombarded with the stuff, day and night ... Yet, the brands and businesses that are doing really well on social media really do leave their fans asking for 'more, Sir.' So, what is their secret? The Office Genie